Please read these Terms & Conditions carefully before using mio500. By accessing or using our platform, you agree to be bound by the provisions set out below.
Important summary of mio500's core requirements — refer to the full clauses below for complete details
You must be at least 21 years of age to register and use mio500. Accounts found to belong to underage individuals will be immediately suspended and all funds returned after identity verification.
Each player is permitted to hold exactly one mio500 account. Duplicate accounts are prohibited and may result in permanent closure of all associated accounts and forfeiture of balances.
Identity verification (KYC) is mandatory before processing any withdrawal request. Players must provide valid Indonesian government-issued identification and a recent selfie for account approval.
All bonuses and promotional credits are subject to wagering requirements before withdrawal. Standard turnover requirements range from 5x to 30x depending on the promotion. Full details in Clause 8.
mio500 offers deposit limits, loss limits, session-time controls, and self-exclusion tools. Players experiencing difficulty controlling their gaming are encouraged to use these tools or contact support.
These Terms are governed by the laws of the jurisdiction in which mio500 holds its international gaming license. By using the platform, players accept these terms and submit to the applicable jurisdiction.
Important Notice: These Terms & Conditions constitute a legally binding agreement between you ("the Player") and mio500 ("the Company", "we", "us", "our"). By creating an account, making a deposit, or placing any bet on the mio500 platform, you confirm that you have read, understood, and agreed to these Terms in their entirety. If you do not agree to any part of these Terms, you must not use this platform.
In these Terms & Conditions, the following definitions apply unless the context otherwise requires:
Use of the mio500 Platform is subject to the following eligibility requirements. By registering an Account, you represent and warrant that:
21+ Policy: mio500 enforces a strict minimum age of 21 years for all players. If we have reasonable grounds to suspect that a Player is under 21 years of age, we will immediately suspend the Account, withhold all funds pending investigation, and conduct a mandatory age verification review. Any winnings accumulated during a period of underage use may be forfeited.
To access the Games and services on the mio500 Platform, you must register a Player Account. The following conditions govern the registration and maintenance of your Account:
Each Player is permitted to hold only one Account on the Platform. The creation of duplicate, multiple, or linked Accounts by a single individual is strictly prohibited. If the Company discovers that a Player holds more than one Account, the Company reserves the right to close all associated Accounts, void any pending bets or withdrawals, and permanently ban the Player from the Platform.
You are solely responsible for maintaining the confidentiality of your Account credentials, including your username, password, and any two-factor authentication codes. You must not share your login credentials with any third party. The Company will not be held liable for any losses arising from unauthorized access to your Account resulting from your failure to maintain credential security.
All registration details — including your full legal name, date of birth, residential address in Indonesia, email address, and phone number — must be accurate and complete. You must promptly notify the Company of any changes to your personal information by contacting our support team at the email address provided in Clause 16.
The Company reserves the right to suspend, restrict, or permanently close any Account at its sole discretion, with or without prior notice, where it reasonably believes that a breach of these Terms has occurred, that fraudulent activity is suspected, or where required to do so by applicable law or regulatory direction.
mio500 operates a mandatory Know Your Customer (KYC) verification process in line with internationally recognized anti-money laundering (AML) and counter-terrorism financing (CTF) standards. The following requirements apply to all Players:
Data Protection: All identity documents submitted for KYC purposes are handled in strict confidence in accordance with our Privacy Policy. Documents are stored using 256-bit encryption and are never shared with unauthorized third parties. See our Privacy Policy for full details.
mio500 accepts deposits exclusively from payment methods registered in the Player's own name. Third-party deposits — where the payment source belongs to someone other than the Account holder — are strictly prohibited and may result in Account suspension.
The Platform currently accepts deposits via the following Indonesian payment channels:
Minimum deposit amounts and any applicable daily or monthly limits are displayed on the deposit page within your Account. These limits may vary by payment method and Player account tier. The Company reserves the right to adjust deposit limits at any time for operational or compliance reasons.
Deposits via e-wallet (OVO, DANA, GoPay, ShopeePay, LinkAja) are typically credited to your Account within seconds. Bank transfer deposits are generally credited within 5 to 30 minutes during standard banking hours. The Company is not responsible for delays caused by the Player's bank or payment provider.
All deposits are processed in Indonesian Rupiah (IDR / Rp). The Company does not accept deposits in foreign currencies. Any currency conversion is the sole responsibility of the Player and their financial institution.
Deposits must represent the Player's own lawful personal funds. The use of funds derived from illegal activities is strictly prohibited. The Company reserves the right to report suspicious deposit patterns to the relevant authorities in accordance with applicable AML regulations.
Players may request a withdrawal of their Real Money Balance at any time, subject to the conditions set out in this clause. Bonus Funds are not withdrawable until associated Wagering Requirements have been met in full.
Withdrawals are processed exclusively to a bank account or e-wallet registered in the Player's own legal name, matching the name on the verified mio500 Account. Withdrawals to third-party accounts are not permitted under any circumstances.
All withdrawal requests are subject to security verification. The Company may request additional identity confirmation before releasing funds, particularly for first-time withdrawals, unusually large withdrawal amounts, or where unusual account activity has been detected.
Minimum and maximum withdrawal amounts are specified on the withdrawal page within your Account and may vary by payment method and account tier. Players should refer to the current limits displayed in their Account dashboard at the time of requesting a withdrawal.
If a Player chooses to close their Account, any remaining Real Money Balance will be returned to the Player following full KYC verification and security review, provided no outstanding bonus wagering requirements are attached to the balance.
The following general rules apply to all Games available on the mio500 Platform. Specific rules for individual game types — including live casino, slots, togel (Indonesia's traditional numbers lottery), sports betting (covering markets such as Asian handicap, mix parlay accumulators, and bandar bola — fixed-odds football betting), and crash games — are set out within each game interface and applicable game-specific terms.
mio500 offers a range of bonuses and promotional campaigns to eligible Players. All bonuses are subject to the following general conditions, in addition to any specific terms communicated with each individual promotion:
Only Players who have completed Account registration and, where applicable, KYC verification are eligible to receive bonuses. Bonus eligibility may be further restricted based on account status, payment method used, or promotional terms.
All Bonus Funds are subject to a Wagering Requirement before becoming eligible for withdrawal. Wagering Requirements for individual promotions range from 5x to 30x the bonus amount (or deposit plus bonus amount, where specified). The applicable Wagering Requirement will be clearly stated in the individual promotion's terms. Players should review these before opting into any promotion.
Bonuses must be claimed within the period stated in the promotion and wagered within the validity window specified. Unclaimed or unmet bonuses will expire automatically and cannot be reinstated after expiry.
The Company actively monitors for bonus abuse, including but not limited to the use of multiple Accounts to claim bonuses, wagering patterns designed to exploit promotions with minimal risk, and the use of software to systematically harvest bonus value. Any Player found to be abusing the bonus system may have their bonuses forfeited, winnings voided, and Account permanently closed.
If a Player requests a withdrawal of their deposit while a bonus is active in their Account, the Company reserves the right to remove the Bonus Funds and any associated winnings derived from the bonus prior to processing the withdrawal.
mio500 regularly offers seasonal promotions tied to cultural events significant to Indonesian players, including Idul Fitri / Lebaran, Ramadhan, Indonesian Independence Day (17 August), and major sporting events such as the FIFA World Cup, Piala AFF, and BRI Liga 1. All seasonal promotions carry their own specific terms and are subject to the general bonus conditions in this clause.
Players are prohibited from engaging in any of the following activities while using the mio500 Platform. Breach of this clause may result in immediate Account suspension, voiding of bets, forfeiture of balances, and referral to law enforcement where appropriate:
All content on the mio500 Platform — including but not limited to software, game engines, graphics, logos, trademarks, text, layout, and user interface design — is the exclusive intellectual property of mio500 or its licensed third-party providers (including Pragmatic Play, Evolution Gaming, Microgaming, NetEnt, Spribe, and Pocket Games Soft). All rights are reserved.
Players are granted a limited, non-exclusive, non-transferable, revocable license to access and use the Platform solely for personal recreational purposes in accordance with these Terms. This license does not extend to any commercial use, redistribution, reproduction, or adaptation of any content on the Platform.
Any unauthorized use, reproduction, or distribution of Platform content constitutes a breach of these Terms and may constitute infringement of applicable intellectual property laws.
The collection, use, storage, and protection of Player personal data is governed by mio500's Privacy Policy, which forms an integral part of these Terms by reference. By registering an Account, you consent to the collection and processing of your personal data as described in the Privacy Policy.
mio500 collects personal data including but not limited to: your name, date of birth, residential address, email address, phone number, payment account details, and identity documents submitted during KYC. This data is used for Account management, identity verification, fraud prevention, customer support, and, where you have opted in, marketing communications.
We do not sell your personal data to third parties. Data shared with trusted third-party service providers (such as payment processors and game providers) is limited to what is necessary for the delivery of services and is subject to appropriate data protection agreements.
For the complete Privacy Policy, including your rights to access, correct, or delete your data, please visit our Privacy Policy page.
mio500 is firmly committed to promoting responsible gaming and ensuring that the Platform is used for recreational entertainment, not as a financial resource or an escape from personal difficulties. The following tools and resources are available to all Players:
For full details on these tools, please visit our Responsible Gaming page. Players experiencing problems with gambling are encouraged to contact our support team at the email address in Clause 16.
Seek Help: If you believe that gambling is negatively affecting your life or the lives of those around you, we strongly encourage you to reach out to our support team immediately and make use of our self-exclusion tools. Your wellbeing is more important than any bet.
To the maximum extent permitted by applicable law, mio500 shall not be liable to any Player for any of the following:
Nothing in these Terms shall limit or exclude the Company's liability for fraud, gross negligence, or any other liability that cannot be excluded under applicable law.
The Platform is provided on an "as is" and "as available" basis. The Company makes no warranties, express or implied, regarding the Platform's fitness for any particular purpose, merchantability, or uninterrupted availability.
mio500 reserves the right to modify, update, or replace any part of these Terms & Conditions at any time and at its sole discretion. Changes may be made to reflect updates in the Company's products and services, changes in applicable law or regulatory requirements, or improvements in platform policy.
When material changes are made to these Terms, the Company will notify Players by posting a notice on the Platform homepage and, where appropriate, sending a notification to the email address registered to the Player's Account. The updated Terms will display a revised "Last Updated" date at the top of this page.
Your continued use of the Platform following the posting of updated Terms constitutes your acceptance of those changes. If you do not agree to the revised Terms, you must cease using the Platform and request Account closure in accordance with Clause 3.4.
These Terms & Conditions and any dispute or claim arising out of or in connection with them or their subject matter shall be governed by and construed in accordance with the laws of the jurisdiction in which mio500 holds its international gaming license.
In the event of any dispute between a Player and the Company arising from these Terms or the use of the Platform, both parties agree to first attempt to resolve the dispute amicably through direct negotiation. Players should contact the Company at the address provided in Clause 16 with a written description of the dispute and the resolution sought.
If a dispute cannot be resolved through direct negotiation within 30 days, either party may refer the matter to the arbitration or dispute resolution body designated by the Company's licensing authority. The decision of that body shall be final and binding on both parties.
Nothing in this clause affects any statutory rights you may have as a consumer under the laws of Indonesia or any other applicable jurisdiction.
If you have any questions, concerns, or complaints regarding these Terms & Conditions, or if you wish to exercise any of your rights as a Player, please contact the mio500 support team using the details below:
For queries specifically related to responsible gaming, self-exclusion requests, or problem gambling support, please refer to our dedicated Responsible Gaming page for priority contact options and immediate assistance resources.
Our support team is available 24/7 to assist you with any questions or concerns