At mio500, your privacy is a foundational commitment — not an afterthought. This Policy explains exactly what data we collect, why we collect it, and how we protect it.
Six principles that define how mio500 handles your personal information
All personal data transmitted to and from mio500 is protected by 256-bit SSL/TLS encryption — the same standard used by major Indonesian banks including BCA and Mandiri.
mio500 never sells, rents, or trades your personal data to third-party marketers or data brokers. Your information is used exclusively to operate and improve our platform services.
You have the right to access, correct, export, and request deletion of your personal data at any time. Our support team processes all data requests within 30 days.
We use cookies solely for session management, security, and performance analytics. We do not deploy third-party advertising cookies or tracking pixels from social media platforms.
Identity documents submitted during the KYC verification process are stored in encrypted, access-controlled vaults. Only authorized compliance personnel can view these documents.
Marketing communications are entirely optional. You can unsubscribe from promotional emails, SMS, and push notifications at any time through your Account settings or by contacting support.
Summary: mio500 collects personal data to operate your Account, process transactions, verify your identity, and deliver our gaming services. We do not sell your data. You have the right to access, correct, and delete your data at any time. For questions, contact [email protected].
This Privacy Policy ("Policy") describes how mio500 ("the Company", "we", "us", "our") collects, uses, stores, shares, and protects the personal information of individuals ("you", "your", "the User") who access or use the mio500 online gaming platform at https://mio500.cam (the "Platform").
mio500 is committed to handling your personal data responsibly and in accordance with internationally recognized data protection principles. This Policy has been prepared to reflect best practices in data privacy as they apply to online gaming platforms serving Indonesian players and international users.
By registering an Account on the Platform, making a deposit, or otherwise using our services, you acknowledge that you have read and understood this Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with any part of this Policy, you should discontinue use of the Platform and contact our support team to close your Account.
This Privacy Policy should be read in conjunction with our Terms & Conditions, which govern your use of the Platform as a whole.
For the purposes of this Privacy Policy, the following terms carry the meanings defined below:
mio500 collects the following categories of Personal Data from Users of the Platform:
When you create an Account, we collect your full legal name, date of birth, gender, email address, phone number, residential address (including city and province within Indonesia), and your chosen username and password (stored in hashed form).
To comply with anti-money laundering obligations and verify your identity before processing withdrawals, we collect copies of government-issued identity documents (Indonesian KTP, passport, or SIM), a selfie photograph taken with your identity document, and in certain cases, proof of address such as a recent bank statement issued by BCA, BRI, BNI, Mandiri, CIMB Niaga, or another recognized Indonesian financial institution.
We collect information about the bank accounts, e-wallets (OVO, DANA, GoPay, ShopeePay, LinkAja), or other payment instruments used to fund your Account. We do not store full bank account numbers; only the last four digits and account holder name are retained for transaction matching. Full payment details are processed by our certified payment partners and are not stored directly on mio500 servers.
We mai ntain records of all deposits, withdrawals, bonus credits, wagers placed, games played, and winnings received on your Account. This transaction history is retained for compliance, dispute resolution, and audit purposes.
When you access the Platform, we automatically collect technical information including your IP address, browser type and version, operating system, device type and model, screen resolution, language settings, time zone (defaulting to WIB, UTC+7 for Indonesian users), and session timestamps. This data is used for security monitoring, fraud detection, and platform optimization.
We collect data about how you interact with the Platform, including pages visited, games launched, session duration, click patterns, search queries entered within the Platform, and features accessed. This data helps us improve the user experience and personalize content recommendations.
We retain records of all communications between you and our support team, including live chat transcripts, email correspondence, and any documents or screenshots you submit as part of a support request or dispute.
Where you have opted into marketing communications, we record your preferences regarding promotional emails, SMS notifications, and push notifications. We also track email open rates and link clicks for opted-in marketing messages to measure campaign effectiveness.
| Data Category | Examples | Required? |
|---|---|---|
| Registration Data | Name, email, date of birth, address | Mandatory |
| KYC Data | KTP, passport, selfie | Required for withdrawals |
| Financial Data | Bank name, last 4 digits, e-wallet ID | Required for transactions |
| Transaction Data | Deposits, withdrawals, bets, winnings | Automatically recorded |
| Technical Data | IP address, device type, browser | Automatically collected |
| Behavioral Data | Pages visited, games played | Automatically collected |
| Marketing Preferences | Email opt-in status, SMS preferences | Optional |
mio500 collects Personal Data through the following channels and mechanisms:
mio500 uses your Personal Data for the following purposes, each of which is tied to a legitimate legal basis as described in Section 6:
mio500 processes your Personal Data on one or more of the following legal bases:
Withdrawing Consent: If you wish to withdraw consent from any processing activity for which consent is the stated legal basis (primarily marketing communications), you may do so at any time by updating your preferences in your Account settings or by contacting our support team at [email protected]. Withdrawal of consent does not affect your ability to use the Platform.
mio500 does not sell, rent, or trade your Personal Data to third parties for commercial purposes. We share Personal Data only in the specific, limited circumstances described below:
To process your deposits and withdrawals, we share necessary transaction data with our certified payment partners, including Indonesian bank networks (BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, Bank Permata, BSI) and e-wallet operators (OVO, DANA, GoPay, ShopeePay, LinkAja). These providers act as Data Processors under contractual data processing agreements and are only permitted to use your data for the specific transaction they are facilitating.
We engage certified KYC service providers to assist with the verification of identity documents submitted during the KYC process. These partners are bound by strict confidentiality obligations and data processing agreements. They do not use your KYC data for any purpose other than identity verification on behalf of mio500.
Our game partners — including Pragmatic Play, Evolution Gaming, Microgaming, NetEnt, Spribe, and Pocket Games Soft — may receive limited technical identifiers (such as an anonymized player session token) to facilitate gameplay. These providers do not receive your full name, payment details, or identity documents.
We may disclose Personal Data to government authorities, law enforcement agencies, or regulatory bodies where we are legally required to do so — for example, in response to a valid court order, regulatory investigation, or statutory reporting obligation under AML/CTF regulations. We will notify you of such disclosures where permitted by law.
We may share limited Personal Data with our legal counsel, auditors, and compliance consultants where necessary to obtain professional advice or conduct internal audits. These advisors are bound by professional confidentiality obligations.
In the event of a merger, acquisition, restructuring, or sale of assets involving mio500, Personal Data held by the Company may be transferred to the acquiring entity as part of that transaction. In such cases, we will notify you in advance and ensure that the receiving entity is bound by equivalent data protection obligations.
No Data Selling: mio500 has never sold, and will never sell, your Personal Data to advertising networks, data brokers, marketing agencies, or any other third party for commercial gain. This is an unconditional commitment.
mio500 uses cookies and similar technologies on the Platform to ensure proper functionality, maintain session security, and gather anonymized analytics. The following cookie categories are in use:
These cookies are essential for the Platform to function. They enable session authentication, maintain your login state, protect against cross-site request forgery (CSRF) attacks, and ensure that security controls operate correctly. These cookies cannot be disabled without significantly impairing your ability to use the Platform.
These cookies remember your preferences and settings — such as your language selection, preferred currency display (IDR / Rp), and notification preferences — so you do not need to re-enter them on each visit.
We use privacy-respecting analytics tools to collect aggregated, anonymized data about how users interact with the Platform. This data helps us identify technical issues, optimize page performance, and understand which features are most valued by our players. Individual user data collected via analytics cookies is not shared with third parties in identifiable form.
mio500 does not deploy third-party advertising cookies, social media tracking pixels, retargeting cookies, or any tracking technology from external ad networks. We do not engage in cross-site behavioral tracking of our players.
You can control cookie settings through your browser's privacy controls. However, disabling strictly necessary cookies may prevent you from logging in or using core Platform features. For guidance on managing cookies in your specific browser, refer to your browser's official help documentation.
mio500 retains Personal Data only for as long as is necessary to fulfill the purposes for which it was collected, or as required by applicable law and our gaming license obligations. The following retention periods apply:
Following the expiry of applicable retention periods, Personal Data is securely deleted or irreversibly anonymized using industry-standard data destruction methods.
mio500 implements a comprehensive set of technical and organizational security measures to protect your Personal Data against unauthorized access, loss, alteration, or disclosure. These measures include:
SSL Secured: Look for the padlock icon in your browser's address bar when visiting mio500. This confirms that your connection is protected by SSL encryption and that you are communicating with the genuine mio500 Platform.
As a User of the mio500 Platform, you have the following rights with respect to your Personal Data. To exercise any of these rights, please contact our support team at [email protected]. We aim to respond to all data rights requests within 30 days.
Request a copy of the Personal Data we hold about you.
Request correction of inaccurate or incomplete data.
Request deletion of your data, subject to legal retention obligations.
Request that we limit processing of your data in certain circumstances.
Receive your data in a structured, machine-readable format.
Object to processing based on legitimate interests or for direct marketing.
Please note that certain rights — particularly the right to erasure — may be limited where we are required by law to retain specific data (for example, KYC documents and transaction records retained under AML obligations). In such cases, we will explain the limitation and the expected retention period when responding to your request.
We do not charge a fee for exercising your data rights in standard circumstances. If a request is manifestly unfounded or excessive in scope, we reserve the right to charge a reasonable administrative fee or decline the request, providing written reasons for doing so.
The mio500 Platform is strictly intended for adults who are at least 21 years of age. We do not knowingly collect Personal Data from individuals under the age of 21. Our registration process includes an age declaration requirement, and we conduct age verification as part of the KYC process prior to processing any withdrawal.
If we become aware — through any means — that Personal Data has been collected from an individual under 21 years of age, we will immediately suspend the associated Account, delete or anonymize the collected data to the extent permitted by law, and take appropriate remedial action including notifying the relevant authorities if required.
If you believe that a minor has registered an Account on mio500, please contact us immediately at [email protected] so that we can investigate and act promptly.
21+ Policy: mio500 enforces a strict minimum age of 21 years for all players accessing the Platform from Indonesia. This Policy applies without exception. See our Responsible Gaming page for more information on our age verification measures.
mio500 operates globally and may process your Personal Data on servers located outside of Indonesia. Where Personal Data is transferred to countries that do not maintain an equivalent level of data protection to internationally recognized standards, we implement appropriate safeguards to ensure that your data remains protected throughout the transfer and in the destination jurisdiction.
Safeguards we employ for international data transfers include:
For further information about the international transfer safeguards applicable to your Personal Data, or to request a copy of the relevant contractual clauses, please contact us at [email protected].
mio500 reserves the right to update or revise this Privacy Policy at any time to reflect changes in our data practices, the services we offer, applicable law, or regulatory requirements. The "Last Updated" date at the top of this page will be revised whenever a material change is made.
When we make significant changes to this Policy — particularly changes that affect your rights or the way we use your data — we will notify you by posting a prominent notice on the Platform homepage and, where we hold your email address, by sending a notification to your registered email account. We encourage you to review this Policy periodically to remain informed about how mio500 protects your information.
Your continued use of the Platform following the publication of an updated Privacy Policy constitutes your acceptance of those changes. If you do not agree with the updated Policy, you should discontinue use of the Platform and contact our support team to request Account closure.
If you have any questions, concerns, or requests relating to this Privacy Policy or the way mio500 handles your Personal Data, please contact our Data Protection team using the details below. We are committed to addressing all privacy-related enquiries promptly and transparently.
For enquiries specifically related to data deletion, data export, or withdrawal of marketing consent, please include your registered email address and Account username in your message so that our team can locate your records efficiently and process your request without unnecessary delay.
Our team is available around the clock to answer any questions about how we handle your personal data